Return & Refund Policy
Money Back Guarantee and No Hassle Returns
If you are not 100% satisfied with your purchase, simply return it for a full refund on the items purchased. You have up to 15 days from the purchase date to return your items.
Please Note, we will deduct your shipping charges previously paid, your refund will not include shipping charges that you may incur when sending items back to us. All return shipping costs are the responsibility of the customer. Once we have received your return item, you will receive an e-mail indicating that the refund has been complete.
Note, that the return may take up to 7-10 business days after we process the return for it to appear on your statement.
The product(s) will be inspected upon receipt. All returns must be in the condition you received them and in the original box and/or packaging (including invoice) for full credit to be issued. No credit or exchange will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer.
You can exchange your purchase for up to 15 days from the purchase date. For exchanges, please contact us, and then fill out the return form included on your invoice, and mail it back with your item(s) to 2140 E. 25th St. Vernon, CA 90058. Your refund will not include shipping charges previously paid. Your refund will not include shipping charges that you may incur when sending items back to us.
The product(s) will be inspected upon receipt. All exchanges must be in resalable condition and all original packaging (including invoice) must be in place. No exchange will be issued if the product shows signs of use. Exchanges will ship out as soon as we receive the original order.
Please note, if you requested an item for exchange that we no longer have available, we will process a return instead. if this should happen, you will receive a return e-mail to notify you about the return.
We are always here to help. If you have questions, please call our customer service team at 1-213-624-7311 EXT. (109) Our telephones are attended from 9am to 5pm Pacific Standard Time, Monday through Friday, but our answering machines are always ready to listen, and we will return your call within the next business day.