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Shipping & Delivery

Shipping Information

Free Shipping on all U.S. Orders over $50
We pay for your shipping on all orders over $50 shipped to the United States (excluding Alaska & Hawaii).  Orders totaling less than $50 ship for $7.50 flat rate,  5-7 business days.  Express ship for $30,  2-3 business days.   

Orders are shipped via UPS, FedEx Ground, USPS Priority Mail, or DHL;  We will use appropriate methods to get your package out to you.  

Please note that international orders will still have a charge,  See more on international orders below!

Shipping Methods
We will use appropriate shipping methods via UPS, FedEx, USPS, or DHL to the United States to ship your Packages and USPS to all other destinations.

Shipping Time
All orders placed before 2:00 PM PST Monday through Friday will be shipped the following business day.  If you order on Saturday, Sunday, or on a Holiday, your order will ship the following business day.

 

Lost Shipments
All domestic shipments will be considered lost if they have not arrived after 20 business days. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund.  Packages that are returned to us via UPS, FedEx Ground, USPS Priority Mail, or DHL because of bad addresses incur charges.  These charges will be passed along to the customer and are not the responsibility of TrulyMe by SaraSara.

Incorrect Addresses
Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge.

Every package we send has a UPS, USPS Priority Mail, or DHL, delivery confirmation or FedEx tracking number. This is our proof of delivery.  If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you say that you did not receive your package, you must file a claim directly with the carrier, using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness.

Guaranteed Delivery
We guarantee that your package will be delivered to the address you provided to us. If your package is lost by the carrier, we'll replace it FREE. Every package we send has a USPS delivery confirmation number or other appropriate shipping tracking number.  This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you say that you did not receive your package, you must file a claim directly with the carrier, using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness.

Conditions:
1. You must allow enough time for the carrier to deliver your package. In the case of the USPS, it can take up to 20 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.

2. You must notify us by email if your package has not arrived, or if you received damaged merchandise.

3. Please don't try to file a false claim. We are informed as each package is delivered; We will be able to check if your package was delivered to you or not. If the carrier can provide confirmation that the package was delivered, we will not send a replacement. Likewise, we inspect each item before it ships. We can tell the difference between damage done in shipping and damage that had to be done by mishandling. Sorry that we had to include this paragraph, but while most customers are wonderful, there are always "bad apples" who ruin it for everyone and make us take these strict measures.  

                                                                                     

                                                                                              TRULYMETOO

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